Effective Date: 01/01/2025
Shipping Information
At Kastrati Jewellery, we are committed to providing you with an exceptional shopping experience, from selecting your perfect piece to receiving it at your doorstep. Below, you’ll find all the details you need about our shipping process.
Shipping Methods
We offer a variety of shipping options to ensure that your order arrives safely and on time.
- Standard Shipping: Our standard shipping option typically takes 5-7 business days to arrive, depending on your location.
- Expedited Shipping: For those in a rush, we offer expedited shipping, which takes 2-3 business days.
- International Shipping: We ship globally, with delivery times varying by country. Please check with us for specific delivery times to your location.
Shipping Costs
- Shipping fees are calculated at checkout and depend on the shipping method chosen and your delivery location.
Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is dispatched, you will receive an email notification with a tracking number to follow your shipment’s progress.
Delivery Information
- Orders are delivered to the address provided at checkout. Please ensure that your shipping address is accurate to avoid delays.
- If there are any issues with delivery or the shipment is delayed, please contact our customer service team, and we’ll assist you.
International Customs & Duties
- For international orders, the recipient is responsible for any customs duties, taxes, or import fees. These charges may vary depending on the country of delivery.
- Kastrati Jewellery is not responsible for any delays due to customs processing.
Lost or Damaged Shipments
- While we take great care in packing your jewellery, if your order is damaged during shipping, please contact us immediately at [email protected] , and we will resolve the issue as quickly as possible.
- In the case of a lost shipment, we will work with the carrier to track and resolve the matter.
Returns & Exchanges
We want you to be completely satisfied with your purchase. For more details about refunds and returns, please visit our Refund and Returns Policy page.
10. Contact Us
If you have any questions or concerns about this Returns Policy, please contact us at:
Phone:+355 68 208 3265
Email: [email protected]
Address: Across from Coin Center, Themistokli Gërmenji Street, Tirana, Albania