Effective Date: 01/01/2025
Overview
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, items must be unused, undamaged, and in their original packaging with proof of purchase.
Non-returnable Items
- Custom-made products
- Gift cards
- Personalized jewelry
- Sale or discounted items
Partial Refunds
Partial refunds will be granted for items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method.
Late or Missing Refunds
If you haven’t received your refund yet, check your bank account or contact your credit card company, as it may take time to process. For further assistance, contact us at [email protected]
Sale Items
Only regular-priced items can be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. Please contact us if you need to exchange an item for the same one.
Shipping Returns
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
Contact Us
For any questions or assistance, contact us at [email protected]